How to Deal with Vietjet Air Delays

Budget airlines are notorious for delayed and even last minute cancellation of flights. Remember the whole Cebu Pacific Holiday fiasco? That whole thing turned me off flying via Cebu Pacific entirely. That means my birthday trip to Korea would be the last time I’ll be flying with that airline, as a matter of principle. Hahaha.

I agree that people who travel via budget airlines should go by the mantra “You get what you pay for.” However, this doesn’t mean that you should just step back and not do anything about it. This was exactly what we did for our flight from Ho Chi Minh to Hanoi, thanks to the lovely Ms. Vi from Vietnam Alive tours.

We booked a 10:20 am flight from HCMC to Hanoi via Vietjet Air months before we were set to travel. Various airlines fly along that route, but upon checking my Skyscanner, Vietjet offered the lowest fares with the most flexible schedule. A few weeks before our trip, Tina, my friend who just came home from her Vietnam trip, told me that their plans got derailed because Vietjet got delayed for quite a substantial amount of time. The good thing though, is that she received an email from them days before the flight so they were able to make contingency plans. At this point I was a bit in denial about the possibility of this happening to us. After all, I had not yet received any email from Vietjet notifying us of any delay.

When we got to HCMC, I received an email from Mr. Van of Vietnam Alive saying that when he checked our flight, it had already been moved to around 5:00 pm. I then sent an email to Vietjet to verify our flight details, but got only an automated reply saying that they will be able to reply within 3 to 5 days. (They should really do something about this, honestly.)

The good thing is that when we met up with Ms. Vi (our guide) the next day, she told me that she got the same message from Mr. Van, and that I should call the Vietjet hotline immediately to ask to get moved to a different flight free of charge. Apparently this is how they do things in the airline. If you find yourself in the same predicament, this is what you should do:

  1. Call the Vietjet Air hotline (+84 1900 1886) immediately, using the number you indicated in your booking
  2. Ask to be moved to a flight nearer to your original departure time. They allow you to do this for free but only once. If this flight gets delayed, you will no longer be able to move to a different flight.
  3. Once you agree to the terms, they will send you your booking reference number through the same email you used to book your original ticket.

Good thing, we got moved to a 10:05 am flight to Hanoi. This was even earlier than the flight we originally booked!

There you go! Oh, don’t forget to try out their inflight meals. My sister tried out the Five Spices Chicken Sticky Rice and she said it was very yummy!


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